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Vehicle Delivery Process
- Preparation
- Clean & Inspect: Ensure the vehicle is thoroughly cleaned and detailed. Conduct a final inspection to verify that all features and functions are operational.
- Customer Notification
- Schedule Delivery: Customer contacted to schedule a convenient time for delivery. Confirm the delivery address and any special instructions or requests.
- Delivery Appointment
- Review Documentation: Go over the key documents with the customer, including the purchase agreement, financing details, and warranty information. Ensure the customer understands and acknowledges all paperwork.
- Vehicle Overview: Provide a thorough walkthrough of the vehicle. Demonstrate key features, functions, and maintenance requirements. Address any questions the customer may have and ensure they are comfortable with the vehicle’s operation.
- Final Steps
- Customer Satisfaction: Obtain customer’s signature on any final documents, including a delivery confirmation form. Ensure customer is satisfied with the vehicle and the delivery process.